The term VoIP business phone system means a group of phones that work together in a business environment using Internet Protocol. The voice packets are digitized and sent over the internet using Transmission Control Protocol (TCP) to guarantee the delivery of the packet as well as insure the packets will be delivered in the same order in which they were sent.
The handshake with the receiver of the phone call is initiated by SIP (Session Initiation Protocol) and is prevalent in IP telephony. SIP controls how the call is established, how the packetized voice data is transferred during the call, and SIP tears down the connection when the call is concluded.
An office phone system based on VoIP provides your small business with the ability to communicate with each other, satellite offices, and your customers using internet connections instead of the public switched telephone network (PSTN). The exciting part about VoIP phones is the additional telephony capabilities that are possible, applications such as voicemail, virtual receptionist, dialing menus, routing, hunt groups, etc. Some of the more capable models include advanced features such as ACD queuing, conferencing, and even faxing without the need for specialized equipment.
The biggest concern people have when considering business VoIP is the speed and reliability of their LAN and their internet speed. If you have any doubts about your IP backbone’s ability to support a good VoIP phone system for your small business, contact the local experts at Affordable Telephone Systems. They will complete an in-depth analysis of your communications needs and help you decide the best path forward.
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Affordable Telephone Systems (805) 658-2329
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